People are flooding AI chatbots with health questions. Microsoft is teaming up with Mayo Clinic to help
https://www.cnn.com/2026/06/02/tech/ai-for-healthcare-microsoft-mayo-clinic
Publish Date: 2026-06-02 14:30:00
Source Domain: www.cnn.com
Summary
- Tens of millions of people are now turning to AI chatbots for health advice.
- Microsoft and Mayo Clinic are partnering to build an AI model trained on medical records and clinical expertise.
- The tool could eventually help patients understand diagnoses and treatment options and support doctors.
AI-generated summary was reviewed by a CNN editor.
New York —
People have been seeking out health information online since the dawn of the internet. And now, tens of millions of people are turning to artificial intelligence for questions they once asked “Dr. Google.”
But the large language models behind most mainstream AI chatbots are trained on a wide variety of content — including huge swaths of the internet — meaning the advice can be iffy and occasionally dangerous.
Microsoft and Mayo Clinic are now teaming up to address that by building an AI model trained specifically on medical data, including records, research and the expertise of the hospital’s clinicians, which they say will help both patients and providers.
“We needed to have the right data and the right people in the right place to be able to do this, and we firmly believe that will result in better healthcare outcomes for people who use the model,” Mayo Clinic CEO Gianrico Farrugia told CNN ahead of the project’s announcement at Microsoft’s Build developer event on Tuesday
Mayo Clinic will own the model, and the organizations hope it will eventually power AI tools for clinicians at the health provider’s hospitals — with the potential to license the technology to other healthcare institutions….
