Utah voters ask why private information can’t be removed from Salesforce
Utah voters ask why private information can’t be removed from Salesforce
Publish Date: 2026-05-29 20:36:00
Source Domain: ksltv.com
SALT LAKE CITY, Utah — This week, registration information for more than 1 million Utah voters became public unless those voters were approved for at-risk status.
The designation is meant to help protect voters who may face safety concerns if their personal information is released publicly. But the KSL Investigators found thousands of voters who submitted at-risk forms to protect their information now have a new concern: They did not realize their information could be routed through a third-party system, and they may not be able to get it removed.
The at-risk form asked voters to provide personal information, including their name, date of birth, address, contact information and the reason they believe they qualify for additional privacy protections.
Email was listed as one way to submit the form to the Utah Lt. Gov’s Office. But the form did not say voters who emailed it could have their information held in Salesforce, a third-party, cloud-based customer relationship management system.
The at-risk designation form listed an email address for the Utah Lt. Gov’s Office as one way to submit the request. The form did not include a notice that emailed forms could be routed through Salesforce, a third-party system used to manage communication. (Jack Grimm, KSL)
KSL Investigators asked the Lt. Gov’s Office whether voters could remove their information after submitting it. In response, the office shared a retention policy for constituent correspondence.
That policy states records are kept for five years after the governor leaves office and are then moved to permanent archives.
A voter trying to stay private
Ever since someone shared her home address online several years ago, Zoe said she has gone above and beyond to protect her privacy, including only sharing her first name with KSL Investigates.
“There’s a lot of hateful folks out there,” she said.
Zoe told KSL Investigates she has gone above and beyond to protect her privacy…
