Did John Hancock Collect Your Voiceprint?
Did John Hancock Collect Your Voiceprint?
Publish Date: 2026-06-10 12:23:00
Source Domain: topclassactions.com
Illinois consumers and financial advisors may qualify to take legal action if their biometric information was collected during calls.
If you called John Hancock about life insurance, long-term care insurance or annuities while living in Illinois, your voiceprint may have been collected without your consent, and you may qualify to participate in a class action investigation.
(Photo Credit: PeopleImages/Shutterstock)
What to know about the John Hancock biometric privacy lawsuit
- Core Issue: A lawsuit alleges John Hancock collected voiceprints during certain calls without the notice and consent required by Illinois law.
- Who it Affects: The investigation focuses on Illinois consumers, financial advisors and their assistants who called John Hancock between Jan. 31, 2019, and Jan. 11, 2021, about life insurance, long-term care insurance or annuities.
- Harm/Impact: Unlike a password, a voiceprint is a unique biometric identifier that cannot be changed. Illinois law gives consumers the right to know when this type of information is being collected and how it will be used. Collecting voiceprints without proper notice and consent may violate those privacy protections.
- Legal Status: Attorneys are actively investigating claims.
- Take Action: Complete the form on this page to learn whether you may qualify for this investigation.
What is the John Hancock biometric privacy lawsuit about?
A lawsuit alleges that the voiceprints of some Illinois residents were collected during calls to John Hancock without the notice and consent required by Illinois law.
These claims argue that:
- Voiceprints were collected during certain calls to John Hancock regarding life insurance, long-term care insurance or annuities.
- Illinois callers were not provided the disclosures or written consent forms required by the Illinois Biometric Information Privacy Act (BIPA) before voice biometric information was allegedly collected.
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