Pennsylvania man says scammer tricked him into returning free iPhone
Pennsylvania man says scammer tricked him into returning free iPhone
https://www.wgal.com/article/pennsylvania-man-returns-free-iphone-scammer/71474986
Publish Date: 2026-06-02 18:33:00
Source Domain: www.wgal.com
A Pennsylvania man says he was tricked into sending back a brand new iPhone, then billed more than $1,000 for a device he no longer had. This case is the latest example of scammers impersonating well-known companies and using detailed personal information to make their schemes more convincing. Wayne Toughill of King of Prussia, Montgomery County, said he signed up for an Xfinity mobile promotion to save money on his Comcast cable bill. The offer included a free phone. Within minutes of the phone being delivered, Toughill said he received a phone call from someone claiming to be with Comcast. “They said, ‘We sent the wrong phone, we need you to return it,'” said Toughill. Toughill was suspicious and called Comcast directly to verify the request. He said a representative told him the situation was most likely legitimate and reassured him it was not a problem. With that confirmation, Toughill shipped the phone back using a label he had been sent. That is when he realized he had been scammed. Comcast later told him it never requested the return and never received the device. Despite that, Toughill said he was still held responsible for the cost, about $1,200. “I’m still embarrassed by it,” said Toughill. It isn’t clear how the scammers obtained Toughill’s order information. Comcast respondsComcast did eventually refund him that money, and urged customers to be cautious about return requests. The company also said it addressed the internal miscommunication in this case and coached the employee involved. The company said customers should report suspected scams through its website, by emailing [email protected].
A Pennsylvania man says he was tricked into sending back a brand new iPhone, then billed more than $1,000 for a device he no longer had.
This case is the latest example of scammers impersonating well-known companies and using detailed personal information to make their schemes more convincing.
Wayne Toughill of King of…
