Car Doctor: AI gives a car owner some bad advice about a recall
Car Doctor: AI gives a car owner some bad advice about a recall
Publish Date: 2026-04-26 16:20:00
Source Domain: www.boston.com
How To
John Paul, AAA Northeast’s Car Doctor, hears from a reader frustrated by a recent repair cost.
The Car Doctor hears from a reader frustrated by a recent repair cost. AP Photo/David Zalubowski
April 26, 2026 | 4:20 PM
4 minutes to read
Q. I purchased my car new seven years ago. Recently, a part failed and the replacement cost me nearly $800. After researching online and using Artificial Intelligence, I discovered this issue is common. In fact, the AI said it was a recall. I checked the NHTSA app, and it does not appear to be a recall. Customer service told me my specific vehicle is not included in the warranty extension and said there is no appeal process. Is there anything I can do?
A. Even in this era of electronic communication, old‑fashioned letters often get the best results. Depending on the part that failed and whether the failure is unusual for a vehicle of this age, it may be worth writing to the highest‑ranking executive at the company. Recently, someone with a similar issue did exactly that after paying out‑of‑pocket for repairs. The response from the executive office liaison included an offer of a full synthetic oil change and complete vehicle detailing – services worth roughly half the cost of the repair. The customer was satisfied, especially since the car needed both. Also, while Artificial Intelligence can be helpful, its answers are not always 100 percent accurate.
Q. I have a 2003 Toyota Camry with 235,000 miles. When the check‑engine light comes on, I clear the code with a handheld reader because I hate driving with the light on. The last time I cleared it was two weeks before my state inspection. My mechanic said I passed the safety portion but still had two monitors “not ready.” He…
