Cyber-Security: The Hidden Risk in Managed Services
Cyber-Security: The Hidden Risk in Managed Services
https://invidis.com/news/2026/07/cyber-security-the-hidden-risk-in-managed-services/
Publish Date: 2026-07-06 23:24:00
Source Domain: invidis.com
As UCC, AV and digital signage environments grow more complex, many companies rely on MSPs for efficiency and scalability. However, this outsourcing also creates new risks. “If a service provider is compromised, attackers can potentially access multiple customer environments at once,” says Damberger. This multiplier effect makes MSPs highly attractive for ransomware groups and espionage actors. At the same time, they operate critical systems containing valuable data – from communication metadata to technical operational insights.
Multi-layered security is essential
MVC Videra – born from a merger of German integrator MVC and Finnish telco subsidiary Elsa Videra – addresses these risks with a multi-layered approach combining technical and organizational measures. Infrastructure is strictly segmented using tenant separation, firewalls, VLANs and VRFs, while access is encrypted and continuously monitored.
Equally important are governance structures: role-based access, clearly defined permissions, audit logs and regular security audits. “We control exactly who can access what, and when,” Damberger explains.
Frankfurt-HQ based MVC Videra (Image: MVC Videra)
Frankfurt-HQ based MVC Videra (Image: MVC Videra)
Frankfurt-HQ based MVC Videra (Image: MVC Videra)
Key attack vectors
Current threats include phishing, compromised admin accounts, ransomware and DDoS attacks. Phishing in particular remains a major entry point, as hacked mailboxes provide valuable context for further attacks.
Admin accounts pose the greatest risk and must be protected with phishing-resistant MFA, such as passkeys or hardware tokens. In UCC environments, telephony-related threats – including SIP misuse and attacks on public interfaces – are also increasing. Availability remains critical, making DDoS a serious concern.
Transparency over promises
For customers, security must be verifiable. “Availability promises are not enough,” says Damberger. MSPs should clearly demonstrate how they…
