{"id":281505,"date":"2026-06-25T10:15:00","date_gmt":"2026-06-25T14:15:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/06\/25\/repositioning-retail-for-the-ai-era\/"},"modified":"2026-06-25T10:50:10","modified_gmt":"2026-06-25T14:50:10","slug":"repositioning-retail-for-the-ai-era","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/06\/25\/repositioning-retail-for-the-ai-era\/","title":{"rendered":"Repositioning retail for the AI era"},"content":{"rendered":"<p><a href=\"https:\/\/www.technologyreview.com\/2026\/06\/25\/1137848\/repositioning-retail-for-the-ai-era\/\">Repositioning retail for the AI era<\/a><\/p>\n<p><a href=\"https:\/\/www.technologyreview.com\/2026\/06\/25\/1137848\/repositioning-retail-for-the-ai-era\/\">https:\/\/www.technologyreview.com\/2026\/06\/25\/1137848\/repositioning-retail-for-the-ai-era\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-06-25 10:15:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.technologyreview.com\">www.technologyreview.com<\/a><\/p>\n<p>Artificial intelligence is rapidly reshaping retail, but not in the ways consumers might immediately notice. The biggest transformation may not be flashy virtual try-ons or chatbot shopping assistants, but in how decisions are made behind the scenes: how products surface in search results, how inventory moves through supply chains, how engineers ship code faster, and how retailers respond to customer behavior in real time. As legacy retailers navigate a fragmented and hyper-competitive landscape, AI is becoming an operating philosophy.<\/p>\n<p><iframe src=\"https:\/\/player.vimeo.com\/video\/1204545881?badge=0&#038;autopause=0&#038;player_id=0&#038;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" style=\"position:absolute;top:0;left:0;width:100%;height:100%\" title=\"MITTRI+Infosys+Macys-webcast-v2\"><\/iframe><\/p>\n<p>At Macy\u2019s, that philosophy is more often defined by what senior director of engineering Murali Murugan describes as an \u201cAI-first\u201d approach. \u201cAI first isn\u2019t about adding intelligence on top,\u201d Murugan says. \u201cIt\u2019s about redesigning how decisions happen so the business moves faster and every experience feels more relevant by default.\u201d Rather than layering AI onto existing workflows, Macy\u2019s is embedding intelligence directly into systems that include personalization, search, operational planning, and software development itself.<\/p>\n<p>The company\u2019s strategy is reflective of a larger shift taking place across retail: moving from isolated AI pilots toward integrated systems designed to compress, as Murugan puts it, \u201cthe gap between the signal and the action.\u201d Early efforts focused on narrow, high-impact use cases like search recommendations and customer engagement, where measurable gains in conversion and reduced friction quickly built internal momentum. \u201cOnce we established the quick wins, scaling was a business decision, not a technology debate anymore,\u201d he says.<\/p>\n<p>That momentum is now extending into conversational commerce through tools like Ask Macy\u2019s, an AI-powered shopping assistant designed to act more like a personal stylist than a traditional search bar. Whether for a prom, a vacation, or a last-minute event, customers can describe what they need conversationally and receive curated recommendations&#8230;<\/p>\n<p><a href=\"https:\/\/www.technologyreview.com\/2026\/06\/25\/1137848\/repositioning-retail-for-the-ai-era\/\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Repositioning retail for the AI era https:\/\/www.technologyreview.com\/2026\/06\/25\/1137848\/repositioning-retail-for-the-ai-era\/ Publish Date: 2026-06-25 10:15:00 Source Domain: www.technologyreview.com Artificial&#8230;<\/p>\n","protected":false},"author":1,"featured_media":281507,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/wp.technologyreview.com\/wp-content\/uploads\/2026\/05\/MITTRIInfosysMacys-social-1200px.png?resize=1200,600","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[20],"class_list":["post-281505","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence","tag-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/281505"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=281505"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/281505\/revisions"}],"predecessor-version":[{"id":281509,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/281505\/revisions\/281509"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/281507"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=281505"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=281505"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=281505"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}