{"id":275246,"date":"2026-06-18T04:03:00","date_gmt":"2026-06-18T08:03:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/06\/18\/pymnts-panel-concludes-credit-unions-face-an-ai-trust-test\/"},"modified":"2026-06-18T04:30:36","modified_gmt":"2026-06-18T08:30:36","slug":"pymnts-panel-concludes-credit-unions-face-an-ai-trust-test","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/06\/18\/pymnts-panel-concludes-credit-unions-face-an-ai-trust-test\/","title":{"rendered":"PYMNTS Panel Concludes Credit Unions Face an AI Trust Test"},"content":{"rendered":"

PYMNTS Panel Concludes Credit Unions Face an AI Trust Test<\/a><\/p>\n

https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2026\/pymnts-panel-concludes-credit-unions-face-an-ai-trust-test\/<\/a><\/p>\n

Publish Date: 2026-06-18 04:03:00<\/a><\/p>\n

Source Domain: www.pymnts.com<\/a><\/p>\n

The conventional wisdom surrounding artificial intelligence in financial services is that the race has already started, and anyone who is not sprinting has already fallen behind.<\/p>\n

Three executives participating in a PYMNTS discussion offered a different view. Agentic AI may be transforming financial services, but credit unions have an opportunity to move deliberately rather than recklessly, using the technology to strengthen member relationships instead of simply replacing manual work.<\/p>\n

For Jeremiah Lotz, senior vice president, Enterprise Data and AI, at Velera, the technology represents a shift away from administrative automation.<\/p>\n

\u201cThis is a critical moment for credit unions,\u201d Lotz said. \u201cAI is moving from a back-office efficiency type of opportunity to becoming something that can support decisions and interactions and workflows in real time.\u201d<\/p>\n

Credit unions compete differently than many financial institutions. Their value proposition has long rested on trust, service and personal relationships. Agentic AI has the potential to reinforce those strengths, but only if institutions resist the temptation to treat automation as an end in itself.<\/p>\n

Advertisement: Scroll to Continue<\/p>\n

The opportunity extends beyond reducing costs. AI can give frontline employees better information before conversations, accelerate fraud investigations, improve dispute resolution and simplify internal research, allowing staff to spend more time with members and less time navigating administrative work.<\/p>\n

\u201cThe goal shouldn\u2019t be to replace the relationship aspect of it,\u201d Lotz said. \u201cIt really should be, \u2018How do we use it to scale the quality of that relationship?\u2019\u201d<\/p>\n

Outcomes, Not Just Speed<\/strong><\/h2>\n

Cal Al-Dhubaib, principal technologist at Rubrik, said institutions may be measuring success the wrong way.<\/p>\n

\u201cI am convinced that time savings is the worst measure of the value of AI,\u201d he said.<\/p>\n

There\u2019s a broader challenge facing financial institutions. Automating an existing process…<\/p>\n

Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

PYMNTS Panel Concludes Credit Unions Face an AI Trust Test https:\/\/www.pymnts.com\/news\/artificial-intelligence\/2026\/pymnts-panel-concludes-credit-unions-face-an-ai-trust-test\/ Publish Date: 2026-06-18 04:03:00…<\/p>\n","protected":false},"author":1,"featured_media":275247,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/06\/SB3-Virtual-Roundtable-2-Velera-Rubrik.png","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-275246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/275246"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=275246"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/275246\/revisions"}],"predecessor-version":[{"id":275248,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/275246\/revisions\/275248"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/275247"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=275246"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=275246"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=275246"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}