{"id":267090,"date":"2026-06-08T03:39:00","date_gmt":"2026-06-08T07:39:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/06\/08\/a-verizon-employees-carelessness-cost-a-customer-2000-in-what-should-have-been-a-free-deal-for-an-iphone-16-pro\/"},"modified":"2026-06-08T04:30:32","modified_gmt":"2026-06-08T08:30:32","slug":"a-verizon-employees-carelessness-cost-a-customer-2000-in-what-should-have-been-a-free-deal-for-an-iphone-16-pro","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/06\/08\/a-verizon-employees-carelessness-cost-a-customer-2000-in-what-should-have-been-a-free-deal-for-an-iphone-16-pro\/","title":{"rendered":"A Verizon Employee\u2019s Carelessness Cost A Customer $2,000 In What Should Have Been A Free Deal For An iPhone 16 Pro"},"content":{"rendered":"

A Verizon Employee\u2019s Carelessness Cost A Customer $2,000 In What Should Have Been A Free Deal For An iPhone 16 Pro<\/a><\/p>\n

https:\/\/wccftech.com\/verizon-employee-mistake-cost-customer-2000-for-free-offer\/<\/a><\/p>\n

Publish Date: 2026-06-08 03:39:00<\/a><\/p>\n

Source Domain: wccftech.com<\/a><\/p>\n

Human error can materialize in any profession, but if it has to come at the cost of someone else\u2019s livelihood and suffering, then it\u2019s a major problem. One Verizon customer took advantage of an incredible deal, because why wouldn\u2019t you, when the promotional details mention a free iPhone 16 Pro through bill credits and a payoff of the existing balance on the older device. Unfortunately, a critical mistake from a Verizon employee meant that the customer now had to pay $2,000.<\/p>\n

If there was one positive to dig out from this incident, it\u2019s that Redditor \u201cbroll33\u201d says that the Verizon employee admitted their mistake when the customer was handed some iPhone 16 Pro Max units instead of the iPhone 16 Pro that were originally a part of the promotion. Sadly, this error was only realized after they reached home, and by then, the carrier outlet was closed. Going the next day, the exchange for the correct devices was made, but there was more than just a little problem.<\/p>\n

The restocking fee was waived, as it should have been, but during the exchange, the promotional offer didn\u2019t transfer, meaning that the credits weren\u2019t applied, causing the Redditor\u2019s bill to be significantly higher. The customer explains that \u201cwhat were to be essentially free phones from a renewed 3 year contract are now going to be $1,000 each phones all because of an ill trained store and its employees.\u201d\u00a0<\/p>\n

For the sake of providing evidence when needed, the Verizon customer says that he has the original email from Verizon promoting that specific offer, along with\u00a0the entire paper trail showing where the error was made. The unfortunate aspect of this incident is that the upgrade was made in 2025, but since the bills were going on autopay, the higher sum wasn\u2019t noticed until it was too late.<\/p>\n

By the end of the contract, what was supposed to be a free iPhone 16 Pro deal will end up costing the Verizon customer $2,000, making it $1,000 per…<\/p>\n

Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A Verizon Employee\u2019s Carelessness Cost A Customer $2,000 In What Should Have Been A Free…<\/p>\n","protected":false},"author":1,"featured_media":267091,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/cdn.wccftech.com\/wp-content\/uploads\/2026\/06\/Verizon-3.jpg","fifu_image_alt":"","footnotes":""},"categories":[120],"tags":[124],"class_list":["post-267090","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-iphone","tag-iphone-16"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/267090"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=267090"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/267090\/revisions"}],"predecessor-version":[{"id":267092,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/267090\/revisions\/267092"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/267091"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=267090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=267090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=267090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}