{"id":256258,"date":"2026-05-26T17:39:00","date_gmt":"2026-05-26T21:39:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/05\/26\/tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch\/"},"modified":"2026-05-26T17:45:08","modified_gmt":"2026-05-26T21:45:08","slug":"tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/05\/26\/tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch\/","title":{"rendered":"TCU Neeley Professor: At Starbucks, AI Actually Preserving the Human Touch"},"content":{"rendered":"<p><a href=\"https:\/\/www.tcu.edu\/news\/2026\/tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch.php\">TCU Neeley Professor: At Starbucks, AI Actually Preserving the Human Touch<\/a><\/p>\n<p><a href=\"https:\/\/www.tcu.edu\/news\/2026\/tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch.php\">https:\/\/www.tcu.edu\/news\/2026\/tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch.php<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-26 17:39:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.tcu.edu\">www.tcu.edu<\/a><\/p>\n<p style=\"font-weight: 400;\">While conversations abound about the loss of jobs to artificial intelligence, Ken<br \/>\n                     Corbit, assistant chair of marketing in Texas Christian University\u2019s Neeley School of Business, pointed out in a recent op-ed that, in restaurants like Starbucks and Chipotle,<br \/>\n                     AI is preserving personal customer service by reducing wait times and improving workflow.<\/p>\n<p style=\"font-weight: 400;\">\u201c(I)nside some of America\u2019s biggest restaurants, a different AI story is unfolding.<br \/>\n                     Employees are not being fired, but retained, and AI is helping them deliver faster,<br \/>\n                     smoother and more personalized service,\u201d he wrote in the Fort Worth Star-Telegram.<\/p>\n<p style=\"font-weight: 400;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.tcu.edu\/news\/2026\/_images\/neeleyKenCorbitt-news-mobile.png\" alt=\"Ken Corbit\" width=\"350\" height=\"350\"\/><\/p>\n<p style=\"font-weight: 400;\">AI is helping reduce congestion and improve fulfillment speed or helping employees<br \/>\n                     by troubleshooting recipes or advising on equipment adjustments.<\/p>\n<p style=\"font-weight: 400;\">\u201cBoth brands are embedding AI into the infrastructure underneath the customer experience<br \/>\n                     \u2014 using intelligent systems to improve efficiency while preserving the \u2018human touch,\u2019\u201d<br \/>\n                     he said.<\/p>\n<p style=\"font-weight: 400;\">Read the full op-ed in the Star-Telegram.<\/p>\n<p><a href=\"https:\/\/www.tcu.edu\/news\/2026\/tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch.php\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TCU Neeley Professor: At Starbucks, AI Actually Preserving the Human Touch https:\/\/www.tcu.edu\/news\/2026\/tcu-neeley-professor-at-starbucks-ai-actually-preserving-the-human-touch.php Publish Date: 2026-05-26&#8230;<\/p>\n","protected":false},"author":1,"featured_media":256259,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.tcu.eduhttps:\/\/www.tcu.edu\/news\/images\/Horned-Frogs-in-the-News-purple.jpg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-256258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/256258"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=256258"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/256258\/revisions"}],"predecessor-version":[{"id":256260,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/256258\/revisions\/256260"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/256259"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=256258"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=256258"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=256258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}