{"id":251120,"date":"2026-05-21T05:10:00","date_gmt":"2026-05-21T09:10:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/05\/21\/the-challenge-is-not-a-lack-of-technology-but-a-lack-of-alignment-with-the-realities-of-work-study-claims-workers-are-using-unapproved-ai-tools-at-work-despite-knowing-the-risks\/"},"modified":"2026-05-21T05:15:07","modified_gmt":"2026-05-21T09:15:07","slug":"the-challenge-is-not-a-lack-of-technology-but-a-lack-of-alignment-with-the-realities-of-work-study-claims-workers-are-using-unapproved-ai-tools-at-work-despite-knowing-the-risks","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/05\/21\/the-challenge-is-not-a-lack-of-technology-but-a-lack-of-alignment-with-the-realities-of-work-study-claims-workers-are-using-unapproved-ai-tools-at-work-despite-knowing-the-risks\/","title":{"rendered":"&#8216;The challenge is not a lack of technology, but a lack of alignment with the realities of work&#8217;: Study claims workers are using unapproved AI tools at work, despite knowing the risks"},"content":{"rendered":"<p><a href=\"https:\/\/www.techradar.com\/pro\/the-challenge-is-not-a-lack-of-technology-but-a-lack-of-alignment-with-the-realities-of-work-study-claims-workers-are-using-unapproved-ai-tools-at-work-despite-knowing-the-risks\">&#8216;The challenge is not a lack of technology, but a lack of alignment with the realities of work&#8217;: Study claims workers are using unapproved AI tools at work, despite knowing the risks<\/a><\/p>\n<p><a href=\"https:\/\/www.techradar.com\/pro\/the-challenge-is-not-a-lack-of-technology-but-a-lack-of-alignment-with-the-realities-of-work-study-claims-workers-are-using-unapproved-ai-tools-at-work-despite-knowing-the-risks\">https:\/\/www.techradar.com\/pro\/the-challenge-is-not-a-lack-of-technology-but-a-lack-of-alignment-with-the-realities-of-work-study-claims-workers-are-using-unapproved-ai-tools-at-work-despite-knowing-the-risks<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-05-21 05:10:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.techradar.com\">www.techradar.com<\/a><\/p>\n<ul id=\"elk-13990b9d-f64b-4c5d-ab8b-c33dfc6acdce\">\n<li><strong>Many workers still can&#8217;t get to grips with AI at work, and disconnect with leaders isn&#8217;t helping<\/strong><\/li>\n<li><strong>Mitel finds 71% have used non-approved communication tools for work-related purposes<\/strong><\/li>\n<li><strong>And 71% of workers say they feel pressured to \u201cmake it work\u201d with tools not designed for their needs<\/strong><\/li>\n<\/ul>\n<p id=\"elk-e030dbf2-c727-4a71-9fa9-16c2a62bcce6\">Workers are struggling to understand how to best use AI tools for their daily tasks due to a widening disconnect between employers and their employees, new research has claimed.<\/p>\n<p>A new study from Mitel found that AI tools are often misaligned with how employees actually work, leading to widespread frustration.<\/p>\n<p id=\"elk-e030dbf2-c727-4a71-9fa9-16c2a62bcce6-2\">This is leading many workers to bring in their own familiar tools from outside of work, potentially opening up their organization to security threats and other risks.<\/p>\n<p><span class=\"inline-flex items-center gap-1.5 text-sm font-article-heading capitalize leading-5 text-white whitespace-nowrap\"><span class=\"jwp-carousel-title-mobile\"\/><span class=\"jwp-carousel-title-desktop\">Latest Videos From<\/span><span class=\"jwp-carousel-brand inline-flex items-center\" aria-hidden=\"true\"><\/span><\/span><img decoding=\"async\" src=\"https:\/\/www.techradar.com\/media\/img\/techradar_logo_v2.svg\" alt=\"\" class=\"max-h-12 w-auto\" aria-hidden=\"true\"\/><br \/>\n        <span class=\"\n            flex\n            after:content-[''] after:flex-1 after:ml-4 after:my-[0.7rem] after:border-t after:border-solid after:border-t-[#ccc]\n            before:content-[''] before:flex-1 before:mr-4 before:my-[0.7rem] before:border-t before:border-solid before:border-t-[#ccc]\n            font-article-heading pb-0 text-[length:var(--article-river-title--font-size,1em)] uppercase sm:text-[length:var(--article-river-title--font-size,0.875em)] font-bold\n        \"><br \/>\n            You may like<br \/>\n        <\/span><\/p>\n<h2 id=\"ai-clash-3\">AI clash<\/h2>\n<p id=\"elk-46c25888-3b36-47f2-897d-8623fd20af69\">The study found 71% of workers admitting to have used non-approved communication tools for work-related purposes, increasing the risk of the likes of data exposure, compliance breaches, cybersecurity threats, and a loss of visibility and control.<\/p>\n<p>A similar proportion (71%) said they felt pressured to just \u201cmake it work\u201d with tools not designed for their needs, showing the apparent disconnect or disinterest from senior management.<\/p>\n<p>Overall, while just over half (51%) of workers said they regularly use AI tools, only 37% reported feeling very comfortable using them in their day-to-day work &#8211; with 70% saying they felt their organization does not adequately support AI use.<\/p>\n<p>\u201cOrganisations are making significant investments in AI, communication infrastructure, and modernisation,&#8221; said Eric Hanson, CMO at Mitel. &#8220;Yet more than half of employees report that these tools fall short at the moments that matter most.<\/p>\n<p class=\"newsletter-form__strapline\">Sign up to the TechRadar Pro newsletter to get all the top news, opinion, features and guidance your business needs to succeed!<\/p>\n<p>&#8220;The challenge is not a lack of technology, but a lack of alignment with the realities of work. In&#8230;<\/p>\n<p><a href=\"https:\/\/www.techradar.com\/pro\/the-challenge-is-not-a-lack-of-technology-but-a-lack-of-alignment-with-the-realities-of-work-study-claims-workers-are-using-unapproved-ai-tools-at-work-despite-knowing-the-risks\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;The challenge is not a lack of technology, but a lack of alignment with the&#8230;<\/p>\n","protected":false},"author":1,"featured_media":251121,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/cdn.mos.cms.futurecdn.net\/pwcbaLVSvqWvfTPCXUPoQD-1920-80.jpg","fifu_image_alt":"","footnotes":""},"categories":[8],"tags":[57],"class_list":["post-251120","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-security"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/251120"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=251120"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/251120\/revisions"}],"predecessor-version":[{"id":251122,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/251120\/revisions\/251122"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/251121"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=251120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=251120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=251120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}