{"id":237607,"date":"2026-04-30T17:37:00","date_gmt":"2026-04-30T21:37:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/04\/30\/the-robot-at-the-front-desk-trust-risk-and-privacy\/"},"modified":"2026-04-30T17:40:10","modified_gmt":"2026-04-30T21:40:10","slug":"the-robot-at-the-front-desk-trust-risk-and-privacy","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/04\/30\/the-robot-at-the-front-desk-trust-risk-and-privacy\/","title":{"rendered":"The Robot at the Front Desk: Trust, Risk, and Privacy"},"content":{"rendered":"

The Robot at the Front Desk: Trust, Risk, and Privacy<\/a><\/p>\n

https:\/\/www.ucf.edu\/artificial-intelligence\/robots-at-the-reception\/<\/a><\/p>\n

Publish Date: 2026-04-30 17:37:00<\/a><\/p>\n

Source Domain: www.ucf.edu<\/a><\/p>\n

Imagine a future where you enter a hotel lobby, and instead of a smile and a warm greeting from a human concierge, a robot with a polished chrome surface and a touchscreen interface welcomes you. This scene is rapidly transitioning from science fiction to reality, and the hospitality industry stands on the brink of a robotic revolution. The allure of service robots promises a future of enhanced efficiency and novel guest experiences. However, their integration into such a profoundly personalized industry raises significant questions about guests\u2019 perceived risks and security concerns. Pioneering this exploration into uncharted territories are UCF Rosen College of Hospitality Management\u2019s Professor Abraham Pizam, Dr. Ahmet Ozturk and their co-authors. Their extensive study seeks to decode the complexities surrounding the deployment of robotic technologies in hotels.<\/p>\n

Service robots have worked their way into widespread locales within the broader hospitality industry, including hotels, cruise ships, restaurants, and senior living facilities. Currently, their roles are limited, but their future looks bright. With the remarkable development, spread, and acceptance of AI over recent years, robots, in general, are likely to become more prevalent and expansive in their roles. However, what sets hospitality\u2014the service of welcoming, receiving, hosting, or entertaining guests\u2014apart from many other industries is its reliance on the human touch. That doesn\u2019t necessarily mean hospitality robots will be relegated to non-guest-facing roles. The roles of service robots in hospitality will be determined by how guests feel about reaching out to them.<\/p>\n

Understanding the Unknowns<\/h2>\n

The hesitation to accept robots in service roles is not merely a reluctance towards new technology but a multifaceted concern deeply rooted in perceived risks. New technology comes with sparkle and promise, but its novelty harbors deep unknowns. Understanding and addressing those unknowns is…<\/p>\n

Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The Robot at the Front Desk: Trust, Risk, and Privacy https:\/\/www.ucf.edu\/artificial-intelligence\/robots-at-the-reception\/ Publish Date: 2026-04-30 17:37:00…<\/p>\n","protected":false},"author":1,"featured_media":237608,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.ucf.edu\/wp-content\/blogs.dir\/16\/files\/2026\/03\/RRR010-600x400-Pizam-Ozturk-et-al.jpg","fifu_image_alt":"","footnotes":""},"categories":[16],"tags":[],"class_list":["post-237607","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-privacy"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/237607"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=237607"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/237607\/revisions"}],"predecessor-version":[{"id":237609,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/237607\/revisions\/237609"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/237608"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=237607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=237607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=237607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}