{"id":223315,"date":"2026-03-13T16:35:00","date_gmt":"2026-03-13T20:35:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/03\/13\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls\/"},"modified":"2026-03-13T17:15:12","modified_gmt":"2026-03-13T21:15:12","slug":"san-diego-county-sheriff-uses-ai-on-non-emergency-calls","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/03\/13\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls\/","title":{"rendered":"San Diego County Sheriff Uses AI on Non-Emergency Calls"},"content":{"rendered":"

San Diego County Sheriff Uses AI on Non-Emergency Calls<\/a><\/p>\n

https:\/\/www.govtech.com\/artificial-intelligence\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls<\/a><\/p>\n

Publish Date: 2026-03-13 16:35:00<\/a><\/p>\n

Source Domain: www.govtech.com<\/a><\/p>\n

Non-emergency calls coming into the San Diego County Sheriff\u2019s Office (SDSO) are now being handled with an automated system powered by artificial intelligence, making it the latest local government to update how those calls are answered.<\/p>\n

Washington state\u2019s Tri-Cities area deployed Aurelian AI technology in mid-January to handle non-emergency calls coming into its Southeast Communications Center, which serves most agencies in Benton and Franklin counties. And Laredo Police Department will implement a new 911 platform this year that will respond to non-emergency situations via automated prompts.<\/p>\n

San Diego County\u2019s call processing center, staffed by 911 dispatchers, handles up to 400,000 non-emergency calls a year. Those calls are now being answered and routed by what the county called a \u201cvoice AI agent.\u201d Emergency calls continue to be answered by trained humans.<\/p>\n


\u201cThis system doesn\u2019t touch 911 at all,\u201d Capt. Nathan Rowley, a spokesperson for the SDSO communications center, said. \u201cBut it\u2019s more like, someone wanted to call to report their mailbox got broken into last night. Obviously, that\u2019s important to the person, but it\u2019s not up to necessarily 911, \u2018I need to talk to somebody right now.\u2019\u201d <\/p>\n

The new call answering and routing system, announced last week, uses technology from Hyper. It went live March 6, following a year of onboarding and testing. It takes the place of a previous workflow, which had non-emergency calls routed through the 911 dispatch center, where they were often subject to delays due to dispatchers handling more pressing 911 calls. The dispatch center handles some 1,800 to 2,400 calls a day, Rowley said.<\/p>\n

It was not uncommon for non-emergency calls to sit on hold for five to 10 minutes “waiting to talk to somebody,\u201d he said, indicating the new system will both reduce dispatchers\u2019 workload and improve response times. It can prioritize calls depending…<\/p>\n

Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

San Diego County Sheriff Uses AI on Non-Emergency Calls https:\/\/www.govtech.com\/artificial-intelligence\/san-diego-county-sheriff-uses-ai-on-non-emergency-calls Publish Date: 2026-03-13 16:35:00 Source…<\/p>\n","protected":false},"author":1,"featured_media":223316,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/erepublic.brightspotcdn.com\/dims4\/default\/ac0ce87\/2147483647\/strip\/true\/crop\/5000x2431+0+216\/resize\/1440x700!\/quality\/90\/?url=http%3A%2F%2Ferepublic-brightspot.s3.us-west-2.amazonaws.com%2Fb5%2Fae%2Ff01548514406bb3cd5cf8777b506%2Fadobestock-433705117.jpeg","fifu_image_alt":"","footnotes":""},"categories":[14],"tags":[],"class_list":["post-223315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-artificial-intelligence"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/223315"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=223315"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/223315\/revisions"}],"predecessor-version":[{"id":223317,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/223315\/revisions\/223317"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/223316"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=223315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=223315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=223315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}