{"id":212630,"date":"2026-02-12T09:04:00","date_gmt":"2026-02-12T14:04:00","guid":{"rendered":"https:\/\/news-you-need.com\/index.php\/2026\/02\/12\/the-privacy-threats-cx-cant-ignore\/"},"modified":"2026-02-12T09:10:08","modified_gmt":"2026-02-12T14:10:08","slug":"the-privacy-threats-cx-cant-ignore","status":"publish","type":"post","link":"https:\/\/news-you-need.com\/index.php\/2026\/02\/12\/the-privacy-threats-cx-cant-ignore\/","title":{"rendered":"The Privacy Threats CX Can\u2019t Ignore"},"content":{"rendered":"<p><a href=\"https:\/\/www.cxtoday.com\/security-privacy-compliance\/no-breach-real-risk-the-data-privacy-threats-cx-leaders-cant-ignore\/\">The Privacy Threats CX Can\u2019t Ignore<\/a><\/p>\n<p><a href=\"https:\/\/www.cxtoday.com\/security-privacy-compliance\/no-breach-real-risk-the-data-privacy-threats-cx-leaders-cant-ignore\/\">https:\/\/www.cxtoday.com\/security-privacy-compliance\/no-breach-real-risk-the-data-privacy-threats-cx-leaders-cant-ignore\/<\/a><\/p>\n<p>Publish Date: <a href=\"publish_date]\">2026-02-12 09:04:00<\/a><\/p>\n<p>Source Domain: <a href=\"www.cxtoday.com\">www.cxtoday.com<\/a><\/p>\n<p><iframe loading=\"lazy\" title=\"CX Today, No Breach, Real Risk: The Data Privacy Threats CX Leaders Can\u2019t Ignore\" src=\"https:\/\/www.buzzsprout.com\/1557728\/episodes\/18669269-no-breach-real-risk-the-data-privacy-threats-cx-leaders-can-t-ignore?client_source=small_player&#038;iframe=true\" width=\"100%\" height=\"73\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>When headlines scream \u201cdata leak\u201d but companies claim \u201cno breach,\u201d customers are left confused\u2014and trust takes a hit. In this CX Today interview, Ron Zayas, CEO of Ironwall by Incogni, explains why a recent Instagram incident is a wake-up call for CX leaders, arguing that technical security definitions often miss the reality of \u201ccumulative risk.\u201d<\/p>\n<p>Zayas delivers a stark warning: risk is no longer just about stolen passwords. He explains how aggregated identity data\u2014even without a confirmed system breach\u2014allows bad actors to build detailed profiles for phishing and impersonation. He compares holding customer data to a bank holding money: if a bank is careless with security, customers will withdraw their assets regardless of whether their specific dollar was stolen.<\/p>\n<p>The conversation also covers the critical role of crisis communication. Zayas advises leaders to resist the urge to downplay incidents or hide behind legal technicalities. Instead, he advocates for treating data like currency, minimizing third-party sharing, and offering customers concrete, practical advice when their data is exposed.<\/p>\n<p>If you want to understand why privacy is the new loyalty driver\u2014and how to communicate effectively when the worst happens\u2014tune in to this conversation.<\/p>\n<p><a href=\"https:\/\/www.cxtoday.com\/security-privacy-compliance\/no-breach-real-risk-the-data-privacy-threats-cx-leaders-cant-ignore\/\">Source<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Privacy Threats CX Can\u2019t Ignore https:\/\/www.cxtoday.com\/security-privacy-compliance\/no-breach-real-risk-the-data-privacy-threats-cx-leaders-cant-ignore\/ Publish Date: 2026-02-12 09:04:00 Source Domain: www.cxtoday.com When&#8230;<\/p>\n","protected":false},"author":1,"featured_media":212631,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"https:\/\/www.cxtoday.com\/wp-content\/uploads\/2026\/02\/Ironwall-RonZ-NicoleW.jpg","fifu_image_alt":"","footnotes":""},"categories":[16],"tags":[30],"class_list":["post-212630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-privacy","tag-breach"],"_links":{"self":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/212630"}],"collection":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/comments?post=212630"}],"version-history":[{"count":1,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/212630\/revisions"}],"predecessor-version":[{"id":212632,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/posts\/212630\/revisions\/212632"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media\/212631"}],"wp:attachment":[{"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/media?parent=212630"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/categories?post=212630"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news-you-need.com\/index.php\/wp-json\/wp\/v2\/tags?post=212630"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}