Super Agents Connect What Enterprise Software Kept Separate
Super Agents Connect What Enterprise Software Kept Separate
Publish Date: 2026-07-01 19:16:00
Source Domain: www.pymnts.com
Enterprise software is built around functions. Finance has its system. HR has its own. IT has another. Work that touches all three moves through each one separately, handed off by someone who knows which system to open next. That handoff is where time and cost accumulate, and it is where artificial intelligence (AI) super agents are aimed.
Levi Strauss & Co. has built specialized AI agents across HR, finance, IT and retail operations. It’s now building a Super Agent that will connect them into a single interface, the company detailed in a Microsoft customer story published June 4. An employee asking about inventory, submitting an IT request or initiating an HR process will reach the right system through one entry point without having to navigate each separately.
“As a best-in-class direct-to-consumer retailer, the biggest thing that’s changed for us is the speed at which we need to operate,” Jason Gowans, Levi’s chief digital and technology officer, said. “This isn’t just about a tool—it’s a wholesale workplace transformation.”
Levi’s built the specialized agents first, deploying AI tools across finance, design and HR before adding the orchestration layer on top. “Human/agent collaboration at Levi, I believe, is going to be all about augmentation—giving time back,” said Sheena Kunhiraman, Levi’s vice president of HR technology and analytics.
Multi-Agent Workflows Grow 300% as Enterprises Move From Pilots to Production
Levi’s approach reflects a broader shift. Multi-agent workflows grew more than 300% over several months as organizations moved from pilots into production, according to Databricks data that PYMNTS reported in February. Single AI assistants respond to prompts. Multi-agent systems manage workflows, passing tasks between specialized agents under defined rules. One produces an answer. The other produces an outcome.
Goldman Sachs is applying the same logic in financial services. The bank is testing AI agents, built with…
