Employees Say Claude Is the AI They Can’t Work Without
Employees Say Claude Is the AI They Can’t Work Without
Publish Date: 2026-06-03 19:35:00
Source Domain: www.pymnts.com
Consumers increasingly use different artificial intelligence (AI) tools for different parts of their lives. OpenAI’s ChatGPT remains the platform people choose for personal tasks, while Anthropic’s Claude has emerged as the platform workers are most likely to view as essential to getting their jobs done.
The surge of investor enthusiasm surrounding Anthropic’s prospective IPO highlights how quickly artificial intelligence has become embedded in everyday life.
PYMNTS Intelligence research suggests that workplace adoption and consumer preference are no longer the same thing. Employers may introduce workers to AI platforms, but the tools individuals choose for their own lives often reflect habits formed long before a company issued a license or approved a model.
That distinction is most visible in the gap between ChatGPT and Claude.
ChatGPT remains the dominant personal AI platform. According to PYMNTS Intelligence, it was named the most helpful AI tool across every major personal-use category measured, including writing and communication, learning and self-improvement, travel planning, finances, shopping and everyday organization. Depending on the task, between 37% and 44% of users identified ChatGPT as the most helpful platform, consistently placing it ahead of Gemini and other competitors.
The Workplace Creates Exposure. Claude Creates Dependence.
While ChatGPT dominates personal usage, Claude stands out for a different reason: perceived workplace value.
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Among workers who use Claude, 81% say AI is either essential to their job or significantly enhances their productivity. That figure exceeds every other major platform tracked by PYMNTS Intelligence, including Perplexity (79%), Meta AI (76%), Copilot (74%), Gemini (71%) and ChatGPT (71%). The productivity gap between Claude users and other AI users is also the largest measured in the survey at 15 percentage points.
The distinction matters because workplace success may…
