Combining advanced AI and robotics: aligning technology, people and processes
Combining advanced AI and robotics: aligning technology, people and processes
Publish Date: 2026-05-18 04:13:00
Source Domain: www.internationalairportreview.com
What role do robotics currently play in Schiphol’s operations, and how do you see this evolving?
Robotics already play a significant role in Schiphol’s operations, particularly within baggage handling and selected ramp activities. Looking ahead, we foresee a continued shift towards end-to-end automation of airside processes, including aircraft docking and further automation across baggage operations. This evolution is driven not only by the need to reduce physically demanding work and improve working conditions for our people, but also by the growing pressures airports face worldwide, such as structural labour shortages, increasing passenger demand, and capacity constraints. Robotics will be a key enabler in ensuring that Schiphol can continue to operate safely, efficiently and sustainably at scale.
Which airport processes benefit most from robotic automation?
Airport processes that involve heavy lifting and physically demanding, repetitive tasks stand to benefit the most from robotic automation. These are areas where robotics can significantly reduce physical strain, improve safety, and enhance overall workforce wellbeing. At the same time, advances in physical AI create opportunities that go beyond simple task automation. By intelligently orchestrating systems, robotics enable airports to deploy human and technical resources more effectively – reducing manual labour where possible while optimising efficiency, resilience and operational performance across the entire process chain.
What challenges have you faced in scaling robotics solutions across the airport?
Scaling robotics solutions across an operational airport environment presents a distinct set of challenges. While deploying robotics in controlled or pilot settings is relatively straightforward, transitioning these solutions into live operations introduces significant complexity. At Schiphol, we therefore assess robotics initiatives through three interconnected lenses: the product itself, the…
