Technology investment alone does not transform banking
Technology investment alone does not transform banking
Publish Date: 2026-03-19 01:03:00
Source Domain: www.theasianbanker.com
Across the banking industry, institutions have invested billions modernising their technology stacks. Cloud infrastructure, digital platforms and artificial intelligence have become central components of transformation strategies as banks attempt to improve operational efficiency, deliver faster credit decisions and simplify customer interactions.
Yet despite these investments, the underlying structure of many banking operations has changed far less than expected. Lending processes can still take days or weeks. Information often moves through multiple internal teams before a credit decision is made. From the customer’s perspective, what should be a single interaction with a bank frequently involves several disconnected processes behind the scenes.
For Will Jung, Chief Technology Officer at nCino, the problem is rarely the availability of technology itself. The deeper challenge lies in how banks organise the processes and decision-making structures that operate on top of those systems.
nCino develops cloud-based banking software that enables financial institutions to manage onboarding, lending and relationship workflows within a unified platform designed to support the full lifecycle of a banking relationship. The company’s platform connects customer onboarding, loan origination, credit analysis, documentation management and portfolio monitoring so that information gathered at one stage of the relationship can inform decisions throughout the lifecycle.
“My role as Chief Technology Officer at nCino is really being able to drive the strategy to execute on our vision of powering a new era in financial services,” Jung says. “That means aligning our engineering organisation globally and making deliberate decisions about where banking technology will be in three to five years, but also ensuring that the platform evolves in a way that allows banks to transform how they actually operate rather than simply replacing existing…
